Scammers are at it again. They are hitting up business owners who are AEP Ohio customers, demanding immediate payment and seeking to extort cash. We’ve been made aware of several incidents recently, where scammers instruct customers to make immediate payment or have their service disconnected. In many cases, victims of the scam are directed to purchase prepaid credit cards or gift cards.
Please know that AEP Ohio never demands immediate payment, never insists on a prepaid credit card and never asks you to meet us in a non-authorized payment location.
Follow these tips to recognize scams and help keep you safe.
. If you’re told your account is past due, check your account’s status online.
. Only make payments to authorized AEP Ohio agents or through AEPOhio.com.
. Our employees are always willing to show their company ID. Just ask.
. If in doubt please call your customer services representative or our Business Solutions Center at 888-710-4237.
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