BBB Tip: Need Help Paying for Internet? Broadband Benefit Available for Eligible Households


The Federal Communications Commission (FCC) announced that the Emergency Broadband Benefit (EBB) is available Wednesday, May 12, 2021.

This temporary program allows families struggling to afford internet access during the COVID-19 pandemic to help stay connected with other family members, friends, school, and access necessary online services. Eligible households will be able to enroll in the program to receive a monthly discount off the cost of broadband service from an approved provider.

Eligibility requirements include: 

  • Income below the Federal Poverty Guidelines
  • Approval to receive benefits under free and reduced-price school lunch program or the school lunch breakfast programs
  • Be a recipient of a Federal Pell Grant during the current award year
  • Experienced a substantial loss of income due to job loss or furlough

The FCC has more information about broadband providers participating in the program, eligibity requirements for the program and how to apply for benefits on its website.

BBB recommends the following when selecting an Internet Service Provider (ISP):

  • Decide what kind of internet service you want.  Compare the internet speed vs the cost on several providers for an idea of what you should spend.
  • Do you want unlimited internet, or do you want to have data caps and overage fees? Read the fine print.
  • Do you want to bundle in cable television and/or a home phone with your service? Compare costs of bundling vs ordering those items separately.
  • Check the coverage area of the ISP. The one on the TV commercial that sounds like a good deal, may not be available in your area.
  • Read the fine print. Are there charges for installation or activation? What is the cancellation policy?
  • Read the reviews on and other sites. How reliable is the wi-fi service? Are customers satisfied? Is the company responsive to complaints? Is the company BBB Accredited?

Always work with businesses that adhere to BBB Accreditation Standards and BBB Standards for Trust. Learn how to become a BBB Accredited Business.

Find a BBB-rated internet service provider near you


Information courtesy of the Better Business Bureau

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