Network & Security Administrator
- Under administrative direction of the Director of IT Services, the role of the Network and Security Administrator is to ensure a seamless, efficient, hassle-free IT environment for the County’s end users along with designing, organizing, modifying, installing, and supporting the network and security of that Environment. The Network and Security Administrator will maintain a reliable, secure and efficient data communications network, deploy, configure, maintain and monitor all active network equipment in order to ensure network operation. The Network and Security Administrator will also create, review, update, and enact security policies to help secure all County IT systems. The Network and Security Administrator will also assist the rest of the Information Technology team in IT support and projects as needed.
- Essential Functions
- Ensure network security and connectivity, define network policies and procedures, specify system requirements and design solutions, support and administer third-party applications. Research and make recommendations on network administration, monitor network performance (availability, utilization, throughput, etc.) and test for weaknesses. Set up user accounts, permissions, and passwords. Design, build, and implement switches, WAPs, firewalls, VPNs, and other tools connecting remote offices and employees. Provide helpdesk support for network issues and responds to requests for IT support, ability to multitask, prioritize and manage time efficiently.
In conjunction with the Director and Assistant Director design and implement computer networks, provide network support with a variety of operating systems, install and configure computer network equipment, maintain network connectivity, work with vendors on network requirements of applications and services. Implement, manage, and test disaster recovery policies and procedures. Create technical support documentation for systems and applications. Provide hands-on technical troubleshooting capabilities using strong interpersonal skills to assist non-technical individuals with complex technical issues.
In conjunction with the Director and Assistant Director design and implement security policies, procedures, services, and equipment. Work with department heads and elected officials in understanding their workflow and design security policies that allow them to work securely and efficiently. Maintain the County’s security applications such as endpoint/server AV software, MFA, and mail filtering. Monitor logs to check for any network intrusions or account compromises.
Assists IT staff with helpdesk troubleshooting and support calls with end users for all computer related issues. Performs remote troubleshooting through diagnostic techniques and pertinent questions. Records reported problems and their resolutions in logs or tickets. Installs, configures, and maintains County/agency workstation hardware and software, devices, and peripheral equipment. Diagnoses and repairs workstations, servers, network equipment, devices and peripherals. Researches and recommends new or replacement workstations, servers, network equipment, peripheral devices, and software. Maintains VOIP phone system with the assistance and support of an IT consultant group for end user phone support. Coordinates with County vendors to provide on-site IT support for their application.
Maintains required licensures and certification, if any.
Meets all job safety requirements and all applicable safety standards that pertain to essential functions.
Demonstrates regular and predictable attendance.
Performs other related duties as assigned.
- Job Standards
- Associate’s degree in related field or equivalent certifications and professional IT experience required. Bachelor’s Degree in related field is preferred. Must possess a valid driver’s license and acceptable driving record. Must meet and maintain all required licenses and certifications as a continued condition of employment. Must pass a law enforcement background check and other types of background checks as necessary. Must be willing and able to work occasionally outside of normal business hours during times of planned maintenance or project upgrades/installs.
- Supplemental Information
- I. JOB REQUIREMENTS
Ability to operate a variety of office equipment such as, but not limited to, computers and components, servers, copiers, printers, scanners, video projectors, tablets, smartphones, firewalls, switches, and modems. Ability to competently utilize a wide variety of computer and networking tools, software, and hardware. Individual uses appropriate personal protective equipment when necessary. Ability to operate a motor vehicle safely.
- Ability to make decisions based on available information autonomously and independently.
- Communicates professionally and effectively with internal and external users/vendors, both orally and in writing;
- Organizes and prioritizes work assignments, multi task with accurate focus and refocus in a fast paced environment;
- Delivers excellent customer service, externally and internally;
- Proven experience in a Networking related role;
- Experience with setting up and maintaining Switches, Firewalls, VPNs, E-LANs, E-LINEs;
- Extensive knowledge of Network design and best practices;
- Ubiquiti, Cisco, SonicWALL, and Fortinet experience preferred;
- Working knowledge of IT security concepts and their implementation in an organization;
- Experience with business AVs, EDRs, MFA, and Mail filtering services;
- Knowledge of Microsoft server and workstation ecosystems utilizing Active Directory, Office365, Group Policy, etc.;
- Efficiently operate computer programs such as, but not limited to, Microsoft Office Suite, and agency specific programs;
- Ability to apply critical thinking skills, define and solve problems, collect data, establish facts, draw valid conclusions using judgment, and analytical skills;
- Proficiency in grammar, writing, mathematical skills, spelling, and punctuation;
- Thorough knowledge, adherence and aptitude to follow safety policies, procedures and practices; and
- Thorough knowledge, adherence and aptitude to follow Federal, State, County, and department policies and procedures, laws and regulations.
II. DIFFICULTY OF WORK
Work consisting of complex, varied, standardized and non-standardized tasks requiring application of numerous laws, rules, regulations, policies, and procedures. Individual must be able to professionally address and work with potentially upset users.
Individual must demonstrate multi-tasking and organizational skills. Individual must adhere to departmental rules and procedures regarding confidentiality due to the nature of information that is accessed. Individual makes choices or decisions without supervisory input on most daily activities, such as establishing priorities or making referrals to other agencies. Supervisor does provide general guidance, but allows the individual the ability to plan the procedures and methods to accomplish objectives. Individual must perform as a team player. Errors in work may cause inaccuracies in reports, records, or technical data resulting in inaccurate or incomplete information.
IV. PERSONAL WORK RELATIONSHIPS
Contact is with co-workers, employees from public and private sector organizations and the public. The purpose of these contacts is to guide and direct, check on progress of work assigned, coordinating services, and job development/referrals, make recommendations and handle questions about department, programs and client concerns.
V. PHYSICAL EFFORT AND WORK ENVIRONMENT
Physical Requirements: Individual performs light work, which may require lifting up to fifty (50) pounds occasionally.
Physical Activity: Individual performs the following physical activities: standing, walking, manual dexterity, grasping, climbing ladders, accessing crawl spaces, crawling, talking, and listening.
Visual Activity: Individual performs work where the seeing job is close to the eyes.
Job Location: The minimum work conditions for the position indicate that the individual is exposed to both inside and outside. Individual is also exposed to noise.
- Knox County Ohio
117 East High Street
Mount Vernon, Ohio, 43050
- (740) 830-6919