Park Customer Service Representative Position Available

Customer Service Representative – Mount Vernon Downtown Office

Park National Bank




  • Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.
  • Responsible for customer and account origination, retention and maintenance, including but not limited to Retail Deposit Accounts, Digital Products and Services, small business deposit accounts.
  • Process customer requests within designated authority and respond to customer inquiries and transaction requests made by phone, virtually, in person or digital/website.
  • Execute retail banking initiatives and strategies through consultative relationship management.
  • Act as advocate of digital product adoption for customers and internal support for branch associates.
  • Cross sell products and services and perform related clerical functions, such as a variety of account and customer maintenance
  • Assist Branch Management with daily Branch Operations duties such as pulling various customer reports and gathering data, as needed.
  • Responsible to make product referrals to other Lines of Business and subject matter experts. Be an active member in a team of associates serving the customer.
  • Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
  • Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts,
    expectations, policies and procedures and apply them to daily tasks
  • Deliver a consistent, high level of service within our Serving More standards
  • Other duties as assigned


  • Interpersonal/Customer Service Skills
  • Written and Verbal Communication
  • Ability to understand and follow directions
  • Adaptable to change
  • Basic Computer Skills
  • Organizational Skills/Detail Oriented
  • Problem/Situation Analysis
  • Technical Expertise
  • Ability to build collaborative relationships
  • Ability to work as part of a team


  • Four or more years teller experience preferred.
  • Strong familiarity with Bank and branch functions, policies and procedures required.

Office hours are Monday through Thursday 8:30 am – 5:00 pm, Friday 8:30 am-5:00 pm, and Saturday 8:30 am – 12:00 pm. This position is hourly and full-time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally, the position will require 37.5 – 40 hours per week. The average number of Saturdays expected to work each month is 2-3.