Dispatcher for Residential Service Company Position Available



Dispatcher for Residential Service Company

KMA Electric and Heating & Cooling

Full-Time

 

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Newark and Columbus. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

The Big Task

You will evaluate customer calls and match the right technician to every job.

Key Sub Tasks

  • Learn the business and learn how to prioritize the most urgent customer calls.
  • Ensure a quality customer experience by relaying detailed and accurate information to customers and the technicians in the field.
  • Place the right technician on the right job.
  • Record and report the service calls.
  • Participate in training so that you grow and develop as a professional.
  • Update customers throughout the day on the technician’s progress
  • Work closely with your team to support their sales efforts and drive revenue

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging – you have just the right amount.

What We Offer

  • Our top performers are among the highest paid in Newark.
  • Medical Insurance – we pay 50% of your insurance premium. Additionally we offer family insurance for health, dental, vision, life insurance, short-term and long-term disability
  • New technology, and access to our integrated software
  • 401k Plan with a company match
  • Access to an Edward Jones financial professional
  • Direct deposit
  • Full AFLAC suite of products
  • Legal Shield
  • Sit/stand work station
  • A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company gatherings, and you’ll build life-long friendships at KMA.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about us by visiting www.kmahomeservices.com.

Equal Opportunity Employer

Job Type: Full-time

Pay: $18.00 per hour

Schedule:

  • 8-hour shift
  • Day shift
  • Monday to Friday
  • Overtime

Supplemental Pay:

  • Commission pay

Education:

  • High school or equivalent (Required)

Experience:

  • Dispatching: 1 year (Preferred)

Work Location: One location