Customer Service Representative Position Available



Customer Service Representative – Mount Vernon East Office

Park National Bank

Full-Time

 

RESPONSIBILITIES

  • Provide a wide variety of financial services such as opening and closing various deposit accounts, renewing certificate of deposit accounts, processing loan transactions, and assisting customers with account questions
  • Answer questions regarding Bank services and perform a variety of account maintenance
  • Serve as source of information and guidance to Teller staff
  • Cross sell services and perform related clerical functions as required
  • Process miscellaneous customer requests, such as stop payments, automatic transfers, check orders, checkbook balancing, etc.
  • Review, complete and assist customers with basic lending applications including consumer loans and personal loans
  • Process wire transfers within designated authority
  • Process Élan Visa credit applications and Checkline applications
  • Assist or refer customers with any questions or problems as they arise
  • Respond to customers with inquiries and transaction requests  made by the phone, mail and website
  • Assist Branch Management with daily Branch Operations duties such as pulling various customer reports and gathering data as needed
  • Assist with teller line coverage as staffing levels demand
  • Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
  • Review, complete and assist customers with intermediate lending applications including mortgage and HELOC
  • Independently research and resolve account issues
  • Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
  • Deliver a consistent, high level of service within our Service Excellence standards
  • Other duties as assigned

DESIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Thorough understanding of Bank products and services
  • Familiarity with Bank and branch functions, policies and procedures
  • Strong oral and/or written communication skills
  • Well organized
  • Ability to maintain an effective workflow
  • Able to work well under pressure and in a fast paced environment
  • Basic to intermediate skill in Microsoft Office programs and proficiency in web-based applications

EDUCATION AND EXPERIENCE

  • Must possess High School Diploma or equivalent
  • Two or more years teller experience preferred
  • Thorough understanding of Park National Bank guidelines, policies, and procedures

SCHEDULE

Office hours are Monday through Friday 8:00am-7:00pm, Saturday 8:00am-3:00pm. This is an extended hours of operation location. This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status.

 

Qualifications

Behaviors

Preferred

 

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Functional Expert: Considered a thought leader on a subject

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

 

Motivations

Preferred

 

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

 

Education

Required

High School or better.

 

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