JFS – Child Support Case Manager Wanted


JFS – Child Support Case Manager

Child Support Services



Position Title: Child Support Case Manager

Department: Child Support Services

Position Type: Full-time, 40 hours per week (Bargaining unit)

117 East High Street, 4th Floor
Mount Vernon, OH 43050

Typical Work Schedule: 8:00 a.m. – 4:30 p.m. Monday through Friday

Pay Range: Pay Range 27, Step 1 = $15.95

Contact Information: Courtney.Lower@jfs.ohio.gov

FLSA: Non-exempt, Classified

How to apply: Email: Courtney.Lower@jfs.ohio.gov


Individual serves the public through effective implementation of federal/state regulations and agency practices to enable parents to support their children by establishing, collecting and enforcing court orders. Individual reports to the Child Support Supervisor.

Job Standards

Completion of two years technical training or undergraduate major core coursework in criminology, social work, psychology, or related field; or, two years’ experience in performing child support functions to include conducting investigations to locate absent parents, establishment of paternity, and enforcement of child support orders; or, one course or six months experience in interviewing techniques, one course or six months experience in business math, one course or six months experience in case preparation techniques, one course or six months experience in techniques of writing, and one course or six months experience in typing, keyboarding, or word processing; or, education, training, and/or experience in an amount equal to the minimum qualifications stated above. A valid Ohio driver’s license and a high school diploma or equivalent required.


  • Performs investigations to obtain information about case participants needed to enforce the case.
  • Monitors assigned caseload to determine compliance and appropriate enforcement, as needed.
  • Enforces child support obligations by utilizing several applicable tools including, but not limited to, letters, withholdings orders, license suspension, liens, seizing of bank accounts, civil/criminal court actions, attaching tax refunds and lump sums, and passport denial.
  • Monitors and processes data in accordance with local, state, and federal policy in the Support Enforcement Tracking System (SETS). This includes data entry, alerts, monthly reports, etc.
  • Maintains accurate financial records for each obligor in the assigned caseload. Communicates professionally and effectively with clients, attorneys, employers, community partners and co-workers to respond to inquiries and provide needed information/education.
  • Pursues appropriate legal actions for establishment and enforcement, including, but not limited to, requests for legal action, calculations of court orders to verify account balances, verification of service of process, preparation of case summary, court testimony, review of resulting court order, completion of necessary follow-up, etc. Assists with office coverage in the absence of other staff.
  • Communicates with immediate supervisor for needed assistance, overtime, direction, questions, etc.
  • Demonstrates regular and predictable attendance.
  • Attends various training sessions, video conferences and workshops.
  • Hold as confidential, all aspects of the job.
  • Performs typing, word processing and related computer operations.
  • Works overtime and outside of typical work schedule/business hours as required. Performs other duties as required.
  • Accepts and processes IV-A/IV-D/IV-E applications, interstate transmittals, and court orders to determine appropriate action on cases. Including, but not limited to, establishment of paternity, location of absent parent, establishment of child/medical support orders, modifications and enforcement of existing support orders.
  • Assigned upfront administrative modifications, which includes working a monthly mandatory modification report.
  • Collecting appropriate paperwork including income information, employer verification, health insurance information, daycare costs, etc., in order for clerical specialists to complete administrative modification recommendations.


  • Performs related non-essential functions as needed.



Individual uses the following equipment: Computer, printer, scanner, fax machine, calculator, telephone and copier. Individual uses appropriate personal protective equipment when necessary. Ability to operate a motor vehicle safely.

Critical Skills/Expertise:

  • Ability to read and understand court orders or other technical documents.
  • Ability to work independently and as part of a team.
  • Ability to conduct thorough investigations and client interviews, with consideration for culturally diverse populations.
  • Ability to correctly calculate and complete case audits to verify account balances. Works effectively to de-escalate clients who may be upset, distraught, irate, emotionally or mentally or otherwise unable to function within reasonable range of constructive behaviors.
  • Works under pressure, and to set and achieve goals.
  • Defines new and innovative child support initiatives, sharing with supervisor and staff as appropriate.
  • Ability to effectively type, edit and proofread work.
  • Ability to understand and follow the required standards as outlined by the Ohio Administrative Code and the Ohio Revised Code.
  • Ability to communicate professionally and effectively with internal and external customers, both orally and in writing.
  • Ability to organize and prioritize work assignments, multitask with accurate focus and refocus in a fast-paced environment.
  • Ability to deliver excellent customer service, externally and internally.
  • Ability to efficiently operate computer programs such as, but not limited to, Microsoft Word, Excel, Outlook, and agency specific programs.
  • Proficiency in grammar, writing, proofreading, editing, spelling, punctuation and mathematical skills.
  • Thorough knowledge, adherence and aptitude to follow safety policies, procedures and practices.
  • Thorough knowledge of and adherence and aptitude to follow federal, state, county, and department policies and procedures, laws and regulations.
  • Ability to apply critical thinking skills, define and solve problems, collect data, establish facts, draw valid conclusions using judgment, and analytical skills.


Work consists of complex, varied, standardized and non-standardized tasks requiring application of numerous laws, rules, regulations and procedures. Judgment is needed in selecting the most pertinent guidelines in interpreting precedents and in adapting methods or procedures to fit facts and conditions. Procedures must be developed for implementing changes at the local level. Individual must be able to professionally address and work with potentially irate customers.


Individual must demonstrate multi-tasking and organizational skills. Individual must adhere to departmental rules and procedures regarding confidentiality due to the nature of information that is accessed. Individual makes choices or decisions without supervisory input on most daily activities, such as establishing priorities or making referrals to other agencies. Supervisor does provide general guidance, but allows the individual the ability to plan the procedures and methods to accomplish objectives. Individual must perform as a team player. Individual is responsible for maintaining communications with the public, clients, co-workers and other community partners.  Errors in work may cause inaccuracies in reports, records, or technical data resulting in inaccurate or incomplete information. Errors could result in disruptions in the work of others for corrections, may cause substantial inconvenience to the client, and negatively affect the agency’s credibility. Errors may also lead to lawsuits against the County.

Individual has direct contact with clients, management, co-workers, other county partners, law enforcement, employer representatives, and other county child support agencies. The purpose of these contacts is to respond to client inquiries, obtain guidance and direction, monitor work progress, coordinate services and research employment issues.V. PHYSICAL EFFORT AND WORK ENVIRONMENT

Physical Requirements:  Individual performs sedentary work that may require lifting up to fifteen (15) pounds occasionally. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards