Service Writer/Work Order Processor Position Available

On: By: Roxie Bell

Service Writer/Work Order Processor

Ag-Pro Companies

Full-Time

 

Job details

Job Type – Full-time
Number of hires for this role – 1

Qualifications

    • High school or equivalent (Preferred)

    • Clean Driver’s License (Preferred)

    • US work authorization (Preferred)

Full Job Description

Service Writer/ Work Order Processor

Ag-Pro Companies is a rapidly growing John Deere dealership with locations across AL, FL, GA, KY, OH, SC, NC, and TN. We offer strong career growth opportunities within the company, competitive wages and excellent benefits which include health, dental, vision and a matching 401-K plan.

Job Duties:

Fields internal and external customer inquiries to the Service Department

Opens work orders as directed by the Service Manager/Shop Foreman and manages them until they are closed and invoiced

Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

Maintains Service Department filing and records

Updates customer profiles using equipment, hours, or other information from the customer work orders

Maintains accessories and supplies and prepares replacement orders

May prepare Service Technician efficiency reports

May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

And other duties as assigned

Job Duties:

General understanding of mechanical/technical terms is preferred

Basic knowledge of accounting practices

Knowledge of mechanical / technical terms preferred

Ability to use Microsoft Office and the internet

Knowledge of office procedures

High School Diploma or equivalent experience

Ag-Pro Companies is a Drug Free Workplace

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Retirement plan
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekend availability

Application Question(s):

  • Are you willing to undergo a background check in accordance with federal and local laws?

Education:

  • High school or equivalent (Preferred)

Experience:

  • mechanical/technical terms: 1 year (Preferred)

License/Certification:

  • Clean Driver’s License (Preferred)

Work Location: One location