BBB Business Tip: 8 Key Steps to Building Your Business While Maximizing Efficiency


A successful business is a well-oiled machine. To get a business to this point, however, you need a solid foundation, which requires starting with the right tools. One of the most important things you can do for your business is establish processes to streamline operations and be more efficient. Whether you are just starting your business or looking to grow, it is critical to maximize efficiency as you scale up.

When building your small business, it can be easy to start following trends and making decisions based on what everyone else is doing, rather than what actually makes sense for your company, which can be a recipe for disaster.

To avoid this common pitfall, it’s crucial to have a system in place that’s designed to help your business run efficiently. Efficiency is crucial to your business because it ensures that you are gaining the maximum value from all of your available resources.


8 steps to building your business while maximizing efficiency

The success of your business depends on how well you manage your time. When building your business, you need to keep these eight key steps in mind:

1. Get organized

Organization is key to running a successful business. When you are first building your business, organize your thoughts and create regular to-do lists so you don’t forget anything imminently important.

Having a system in place to ensure you aren’t missing any important tasks or projects will keep you moving forward with very little friction along the way. In other words, you focus on executing initiatives that will propel your business forward and can center the productivity of your organizational processes around progress.

2. Conduct market research

Market research is an integral part of building your business. When you’re starting a new business, it is crucial to conduct market research to learn about your target market and how you can best serve their needs. This will help you stay ahead of the curve and avoid wasting time and resources on things that have already been done.

For established brands, market research allows you to analyze your current customer base and see where you can make improvements. You can also look at which specific personas are driving the highest amount of revenue as well as retention and use that data to further position your products/services.

Finally, make sure that you have a pulse on what is happening within the niche that you are in. Doing so will allow you to keep up with trends, understand what is working, and where the gaps are that you can fill.

3. Set realistic goals and expectations

Setting realistic goals and expectations is an integral part of building your business. To maximize efficiency, it’s important to set SMART goals that provide you and your team with a detailed outline of your expectations for the business and how you can reach them.

As we mentioned in a previous blog post, breaking your goals down into actionable items on a daily and weekly basis, you can ensure that you stay on the right track. Additionally, people who write down or picture their goals are 1.2 to 1.4 times more likely to accomplish them versus people who don’t follow this practice.

4. Have a business plan

Your business plan will outline your goals and expectations, serving as a roadmap for your team. This is critical for ensuring that everyone is on the same page and working towards the same vision.

5. Make fact-based decisions

Making fact-based decisions is an essential part of building your business while maximizing efficiency. Decisions that are based on emotions or gut feelings may result in lost efficiency and poor performance within your business. To avoid this, you should base your decisions on verifiable facts.

6. Reduce redundant processes through automation

Redundant processes are some of the biggest bottlenecks to efficient business operations. For a small business, redundant processes could include:

  • Duplicate data entry
  • Administrative tasks for salespeople
  • Communication between sales and customer service
  • Paper-based processes

Automating these processes will allow you and your team to focus on more productive tasks.

7. Encourage feedback

Encouraging feedback from your team, customers and stakeholders is essential for maximizing efficiency in your business. If you’re not asking for feedback, you’re missing out on invaluable insight that will help you stay on the right track as you grow.

8. Monitor important KPIs and make necessary changes

Monitoring key performance indicators (KPIs) is another essential step for improving efficiency while building your business.

Your business’s specific KPIs will depend on your business plan and goals, but some of the most common KPIs worth monitoring include:

  • Sales
  • Customer retention
  • Brand reputation
  • Productivity
  • Employee satisfaction

To improve your business, you’ll want to monitor these KPIs to measure its performance and make the necessary changes to keep moving forward efficiently.


Whether you’re just beginning to build your business or you’re looking for the latest information to help propel you forward, we’ve got you covered.

Check out the BBB business news feed for more great information to help you along your journey.


Information courtesy of the Better Business Bureau