Scheduler/Dispatcher Wanted

Knox Area Transit

Title:  Scheduler/Dispatcher

Department:  Knox Area Transit

Position Type: Part-Time, 20-28 hours weekly, classified, non-bargaining unit

Typical Work Schedule: Varies 

Pay Range: $12.35 per hour 


The primary purpose of the Scheduler / Dispatcher is the first contact with clients; scheduling rides, collecting client data, answering questions, and directing clients to appropriate department. The Scheduler / Dispatcher will perform Dispatch duties under the leadership of the Shift Leader to relieve Dispatchers and on Saturdays.

Minimum Qualifications: 

High School Diploma or equivalent required. Must possess a valid driver’s license and acceptable driving record.

Essential Job Functions:  

  • Answer phones from public regarding transportation needs and services.
  • Make and confirm reservations for transportation.
  • Input data into Computer Aided Dispatch software (Ecolane).
  • Use Computer Aided Dispatch software (Ecolane) to schedule trips and answer questions.
  • Use other digital resources to answer client questions (ie: Where’s my ride?).
  • Process credit card charges appropriately.
  • Direct questions to shift leaders, dispatchers, and other office personnel.
  • Possess good data entry and multi-tasking skills. Scheduler / Dispatcher must be able to communicate with client while navigating dispatching software to schedule services.
  • Possess excellent customer service skills.
  • Possess excellent multi line phone skills.
  • Ability to use multiple screen computer system and navigate multiple tabs and resources within said computer system.
  • Other duties as may be assigned by Management.

See position descriptions for more details.

Interested and qualified applicants should apply by submitting a resume, cover letter and application to Anthony Cline with Knox County Human Resources at


Position Description