Part-Time Public Safety Communications Technician Position Available

Public Safety Communications Technician

Knox County 9-1-1



Knox County 9-1-1 Center is hiring! Please see the posting information below for more details. Interested and qualified applicants should apply by submitting a resume, cover letter and application to Dana Bushong with Knox County Human Resources at Thank you!

Title: Public Safety Communications Technician

Department: Knox County 9-1-1

Position Type(s):   Part-Time –  non-bargaining unit, non-exempt, classified

Typical Work Schedule:  Varies

Pay Range:   Part-time – $15.00 per hour after successful completion of training


Provides emergency communication services to the citizens of Knox County. Position reports to Dispatch Supervisor.

Minimum Qualifications:

Must possess or have ability to obtain Emergency Medical Dispatch certification (NAED); must possess or have ability to obtain American Heart Association CPR certification; must possess or have ability to obtain Telecommunicator I certification (APCO, NAED); must possess or have ability to obtain L.E.A.D.S. Basic Operator certification (ODPS); must possess or have ability to obtain NIMS 100, 200, 700 and 800 certifications (FEMA). Must possess a valid driver’s license and acceptable driving record.
Must meet and maintain all required licenses and certifications as a continued condition of employment.

Essential Job Functions:

  • Under direct supervision of a Dispatch Supervisor, operates two-way radio to receive and transmit messages to appropriate personnel regarding Fire, EMS, and law enforcement to various locations in the Knox County;
  • dispatches appropriate personnel to calls for service; maintains contact and provides information to coordinate on-site activities of personnel;
  • operates 9-1-1, L.E.A.D.S./N.C.I.C. and/or Telephone Device System for the Deaf to send and receive messages and/or request and receive law enforcement data;
  • receives and transmits calls for support services (e.g., hospital notification, wrecker services, utility/maintenance personnel, etc.);
  • troubleshoots minor hardware/software glitches/problems;
  • collects information regarding crimes, accidents or other emergency situations in progress and relays information to appropriate personnel;
  • understands state and local laws and prepares relevant documentation;
  • receives and screens emergency telephone calls; provides medical, fire and law enforcement advisement to callers;
  • enters and retrieves information into and from computer; receives and understands location based information to assist in dispatch;
  • receives and understands GIS, mapping and aerial photographic information; monitors businesses and residential premises burglar and fire alarm systems;
  • monitors modern CCTV and video surveillance systems; and reviews, interprets and follows department directives.
  • Performs record-keeping functions including preparing and maintaining information of a sensitive or confidential nature; maintains record of communications; keeps logs of daily events; and processes daily reports.
  • Assists with the training and development of new employees and/or co-workers*.
  • Attend required trainings or organizational meetings as scheduled.
  • Assists/greets public (e.g., answers general inquiries, provides general information, and directs public to proper authority) and other associated organizations (e.g. government departments/personnel, public safety departments/personnel, and local businesses/personnel) in person, via telephone, via email, via computerized instant message system, and via computerized intercom system.
  • Maintains required licensure and certification in Cardiopulmonary Resuscitation, Emergency Medical Dispatch, Telecommunications, and Incident Management; attends training as required.
  • Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.
  • Demonstrates regular and predictable attendance, ability to work any shift on any day and ability to work mandatory overtime assignments.
  • Is prepared to fulfill the duties of Dispatch Supervisor in his/her absence*

*See position descriptions for more details.


Position Description

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