MXM- Member Experience Manager
Anytime Fitness Ohio
Part-time
JOB DESCRIPTION:
Anytime Fitness of Ohio is an Impact Brands company. Currently servicing approximately 20,000 customers per month. Impact Brands is one of the fastest-growing medium-sized businesses in the state of Ohio. Additionally, Anytime Fitness has been rated as the #1 Top Global Franchise by Entrepreneur Magazine for the last several years. There are currently a total of over 4,600 locations globally for our members to use. Our group currently owns and operates 18 area locations and has aggressive growth plans to roll out 5 more locations this year. We are now looking for a highly motivated individual to help manage our member’s usage and experience.
Anytime Fitness of Ohio is an Impact Brands company. Currently servicing approximately 20,000 customers per month. Impact Brands is one of the fastest-growing medium-sized businesses in the state of Ohio. Additionally, Anytime Fitness has been rated as the #1 Top Global Franchise by Entrepreneur Magazine for the last several years. There are currently a total of over 4,600 locations globally for our members to use. Our group currently owns and operates 18 area locations and has aggressive growth plans to roll out 5 more locations this year. We are now looking for a highly motivated individual to help manage our member’s usage and experience.
To ensure we find and retain the best employees, we offer the following benefits and compensation package:
· Paid vacation paid sick days and paid holidays.
· 401k investment/retirement plan.
· Competitive healthcare plans are available.
· Annual profit share available to all full-time employees.
· Complimentary membership to over 4,600 Anytime Fitness clubs worldwide.
· Monthly team training focused on personal and professional development.
· Multiple company outings and events.
· The opportunity to grow and advance within an exciting company.
· A flexible schedule.
· Paid vacation paid sick days and paid holidays.
· 401k investment/retirement plan.
· Competitive healthcare plans are available.
· Annual profit share available to all full-time employees.
· Complimentary membership to over 4,600 Anytime Fitness clubs worldwide.
· Monthly team training focused on personal and professional development.
· Multiple company outings and events.
· The opportunity to grow and advance within an exciting company.
· A flexible schedule.
To be considered for this position you must be a self-starter, have a positive attitude, be a good motivator and coach. This position takes responsibility for ensuring our members are staying engaged with our facility and their goals.
· Manage customer retention.
· Maintain a high level of customer service through building relationships with members.
· Administration of our Health Coach program.
· Delinquent account management.
· Execute weekly Equipment Orientations.
· Help maintains a clean and inviting environment for members.
· Maintain quality assurance for the Personal Training Department.
· Manage customer retention.
· Maintain a high level of customer service through building relationships with members.
· Administration of our Health Coach program.
· Delinquent account management.
· Execute weekly Equipment Orientations.
· Help maintains a clean and inviting environment for members.
· Maintain quality assurance for the Personal Training Department.
EXPERIENCE & QUALIFICATIONS:
· Have a great attitude and desire to help others achieve their goals.
· Strong customer service skills.
· Excellent communication and organizational skills.
· Ability to multi-task.
· Basic Microsoft Word/Excel skills.
ADDITIONAL REQUIREMENTS:
· You’re passionate about Anytime Fitness and eager to share that passion with others.
· You’re willing to learn and embrace the guidelines behind Anytime Fitness’s unique style of service.
· You have strong people skills- you’re approachable, a good listener, and empathetic.
· You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
Mount Vernon, Ohio