MXM- Member Experience Manager Wanted

MXM- Member Experience Manager
Anytime Fitness Ohio
Anytime Fitness of Ohio is an Impact Brands company. Currently servicing approximately 20,000 customers per month. Impact Brands is one of the fastest-growing medium-sized businesses in the state of Ohio. Additionally, Anytime Fitness has been rated as the #1 Top Global Franchise by Entrepreneur Magazine for the last several years. There are currently a total of over 4,600 locations globally for our members to use. Our group currently owns and operates 18 area locations and has aggressive growth plans to roll out 5 more locations this year. We are now looking for a highly motivated individual to help manage our member’s usage and experience.
To ensure we find and retain the best employees, we offer the following benefits and compensation package:
· Paid vacation paid sick days and paid holidays.
· 401k investment/retirement plan.
· Competitive healthcare plans are available.
· Annual profit share available to all full-time employees.
· Complimentary membership to over 4,600 Anytime Fitness clubs worldwide.
· Monthly team training focused on personal and professional development.
· Multiple company outings and events.
· The opportunity to grow and advance within an exciting company.
· A flexible schedule.
To be considered for this position you must be a self-starter, have a positive attitude, be a good motivator and coach. This position takes responsibility for ensuring our members are staying engaged with our facility and their goals.
· Manage customer retention.
· Maintain a high level of customer service through building relationships with members.
· Administration of our Health Coach program.
· Delinquent account management.
· Execute weekly Equipment Orientations.
· Help maintains a clean and inviting environment for members.
· Maintain quality assurance for the Personal Training Department.

· Have a great attitude and desire to help others achieve their goals.
· Strong customer service skills.
· Excellent communication and organizational skills.
· Ability to multi-task.
· Basic Microsoft Word/Excel skills.

· You’re passionate about Anytime Fitness and eager to share that passion with others.
· You’re willing to learn and embrace the guidelines behind Anytime Fitness’s unique style of service.
· You have strong people skills- you’re approachable, a good listener, and empathetic.
· You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Mount Vernon, Ohio

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