911 Dispatcher
911
Part-Time
Objectives
Under general supervision, the Communications Technician performs a variety of communication related functions providing dispatch and other communication support services involving police, fire, emergency medical and other city public safety responders.
Essential Functions
60% Under direct supervision of a Dispatch Supervisor, operates two-way radio to receive and transmit messages to appropriate personnel regarding Fire, EMS, and law enforcement to various locations in the Knox County; dispatches appropriate personnel to calls for service; maintains contact and provides information to coordinate on-site activities of personnel; operates 9-1-1, L.E.A.D.S./N.C.I.C. and/or Telephone Device System for the Deaf to send and receive messages and/or request and receive law enforcement data; receives and transmits calls for support services (e.g., hospital notification, wrecker services, utility/maintenance personnel, etc.); collects information regarding crimes, accidents or other emergency situations in progress and relays information to appropriate personnel; understands state and local laws and prepares relevant documentation; receives and screens emergency telephone calls; provides medical, fire and law enforcement advisement to callers; enters and retrieves information into and from computer; receives and understands location based information to assist in dispatch; receives and understands GIS, mapping and aerial photographic information; monitors businesses and residential premises burglar and fire alarm systems; monitors modern CCTV and video surveillance systems; and reviews, interprets and follows department directives.
10% Performs record-keeping functions including preparing and maintaining information of a sensitive or confidential nature; maintains record of communications; keeps logs of daily events; and processes daily reports.
- Assists with the training and development of new employees and/or co-workers*.
- Attend required trainings or organizational meetings as scheduled.
- Assists/greets public (e.g., answers general inquiries, provides general information, and directs public to proper authority) and other associated organizations (e.g. government departments/personnel, public safety departments/personnel, and local businesses/personnel) in person, via telephone, via email, via computerized instant message system, and via computerized intercom system.
- ·Maintains required licensure and certification in Cardiopulmonary Resuscitation, Emergency Medical Dispatch, Telecommunications, and Incident Management; attends training as required.
- Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.
- Demonstrates regular and predictable attendance
- Performs other related duties as assigned
*operate dispatch and radio equipment
Job Standards
QUALIFICATIONS:
An example of acceptable qualifications:
- Completion of secondary education, or equivalent; training and/or experience which evidences knowledge of 9-1-1 call-taking and radio dispatch of emergency resources
LICENSURE OR CERTIFICATION REQUIREMENTS:
Must possess a valid Ohio driver’s license; must possess or have ability to obtain Emergency Medical Dispatch certification (NAED); must possess or have ability to obtain American Heart Association CPR certification; must possess or have ability to obtain Telecommunicator I certification (APCO, NAED); must possess or have ability to obtain L.E.A.D.S. Basic Operator certification (ODPS); must possess or have ability to obtain NIMS 100, 200, 700 and 800 certifications (FEMA); must maintain insurability under the County vehicle insurance policy.
EQUIPMENT OPERATED: The following are examples only and are not intended to be all inclusive:
- Computer and other modern office equipment; applicable computer software; video/CCTV and intercom systems; two-way radio and other dispatching equipment; advanced telephony systems.
Supplemental Information
INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS:
Employee has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, cleaning supplies, etc.); is exposed to possible injury as a result of electrical shock; is exposed to possible injury as a result of working with moving mechanical parts of equipment or machines; uses or works in proximity to the use of firearms; is exposed to hostile or upset members of the general public; may be required to work second or third shifts; may be required to work rotating shifts; exerts up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects such as file boxes, records computer keys, computer mouse and the like.
Note: In accordance with the U.S. Department of Labor physical demands strength ratings, this is considered sedentary work.
Note: In accordance with the U.S. Department of Labor physical demands strength ratings, this is considered sedentary work. In cases of emergency, unpredictable situations, and/or department needs, may be required to lift, push, pull, and/or carry objects heavier than D.O.L. strength ratings recommend.
Agency: Knox County Ohio
Address: 117 East High Street, Mount Vernon, Ohio, 43050
Phone: (740) 830-6919
