Entry Level Customer Service Specialist
Surge Staffing
Full-Time
Job Description
Surge Staffing is seeking Entry Level Customer Service Specialists with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing. Considerations will be made immediately.
Entry Level Customer Service / Sales
Looking for a way to enter a positive office environment? Tired of working in retail/dining with no work/life balance?
Our Entry level C*ustomer *Service role is a great position to get your steps into a professional workspace! With ample of opportunity to grow within, we will ensure that you will gain rewarding experience as part as the Surge Team!
No experience necessary!
PRIMARY FUNCTIONS & RESPONSIBILITIES:
Deliver superb customer service to clients and temporary associates
Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner
Recruit, conduct interviews and follow-up with candidates and temporary associates
Successfully and strategically match employee skill sets to customers’ hiring needs
Assist in the development of business leads & retention of current clientele
Act as a professional and reliable liaison between temporary associates and clients
Maximize billable hours to increase market share and branch profits
Perform a variety of administrative tasks that support the overall mission of quality performance.
Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customers
Present customers with additional Surge Staffing products and services
Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations, and public relations for assigned branch
Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies
Recruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction
Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel
QUALIFICATIONS:
High school diploma required.
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Internet
Ability to travel to various locations and customer sites as needed, reliable transportation a must
Ability to work effectively and efficiently independently as well as in a group setting
Sales-minded, team-oriented, and exceptionally calm under pressure
Surge offers great employee benefits such as:
- Health / Dental / Vision
- Weekly pay
- Discretionary quarterly bonuses
- 401k options
- Holiday pay
- Vacation pay
- Internal referral bonuses
- Gym membership
- The opportunity to help people find jobs
EQUAL OPPORTUNITY EMPLOYER: Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at 614-431-5100.IND1Job Type: Full-time
Job Type: Full-time
Pay: $38,000.00 – $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
