Member Experience Manager Wanted

Anytime Fitness of OH/PA is an Impact Brands company currently serving over 20,000 customers through a team of 150+ employees in both states. As one of the fastest-growing, medium-sized businesses in our region, we’ve developed a growth-minded culture focused on leading our employees to achieve their full potential. We believe that most companies fall short of their goal, not from a lack of vision, but from a failure to properly develop, mentor, and lead their teams.

To ensure we find and retain the best employees, we offer the following benefits and compensation package:
Paid vacation, paid sick days, and paid holidays.
401k investment/retirement plan.
Competitive healthcare plans available.
Annual profit share available to all full-time employees.
Complimentary membership to over 4,600 Anytime Fitness clubs worldwide.
Monthly team trainings focused on personal and professional development.
Multiple company outings and events.
The opportunity to grow and advance within an exciting company.
A flexible schedule.

To be considered for this position you must be a self-starter, have a positive attitude, and be a good motivator and coach. This position takes responsibility for ensuring our members are staying engaged with our facility and their goals.

Manage customer retention.
Maintain a high level of customer service through building relationships with members.
Administration of our Health Coach program.
Delinquent account management.
Execute Equipment Orientations.
Help maintain a clean and inviting environment for members.
Maintain quality assurance for Personal Training Department.

EXPERIENCE & QUALIFICATIONS:
Have a great attitude and desire to help others achieve their goals.
Strong customer service skills.
Excellent communication and organizational skills.
Ability to multi-task.
Basic Microsoft Word/Excel skills.

ADDITIONAL REQUIREMENTS:
You’re passionate about Anytime Fitness and eager to share that passion with others.
You’re willing to learn and embrace the guidelines behind Anytime Fitness’s unique style of service.
You have strong people skills- you’re approachable, a good listener, and empathetic.
You’ll need to be flexible with your schedule. Your work hours will be based on business needs.